ninemsn Shopping help:
Frequently Asked Questions

ninemsn Shopping is the comprehensive shopping service brought to you by the ninemsn network. Think of it as one of the internet's largest and most convenient virtual shopping centres, featuring the top stores you know and love, and supported by consumer-focused shopping tools that make your buying decisions simpler...

Have a question about how ninemsn Shopping works? You're in the right place. We've put together a list of of the most frequently asked questions with links to information we hope you'll find helpful. Explore this page to discover more about our features and services and get the most out of your shopping experience.

What is ninemsn Shopping?
Browsing, purchasing and shipping
Privacy and Secutity
Customer Service
Contact Us
Advertising on ninemsn Shopping

What is ninemsn Shopping

ninemsn Shopping is the comprehensive shopping service brought to you by the ninemsn network. Think of it as one of the internet's largest and most convenient virtual shopping centres, featuring popular online stores, and supported by consumer-focused shopping tools that make your buying decisions simpler.

What is the relationship between ninemsn Shopping and the stores featured on ninemsn Shopping?
Selected online stores pay ninemsn Shopping, or its affiliates, a fee to appear on the site, just as stores lease space in a shopping centre. ninemsn Shopping displays store advertising, such as banner ads and logos, as well as their products. You can click on any store logo and go directly to its site to complete your transaction.

ninemsn Protecting Your Personal Information
ninemsn is committed to protecting your privacy. The information you share with a retailer is subject to its posted privacy policy. Each store should have a privacy policy posted on its own site. Please review their policy before making a transaction if you have any concerns.

Learn more about the ninemsn Privacy Statement.

Service - Our Commitment To Serving You
We care about your experience while shopping on ninemsn. While your online shopping order is ultimately handled by our merchants, if you have questions or problems, we want to hear about them! Please feel free to send us email via our Feedback email

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Frequently Asked Questions about browsing, purchasing and shipping

How can I search for an item?
ninemsn Shopping Search allows you to use keywords to search for products available on ninemsn Shopping.
Type your keyword(s) into the Search Shopping field and click Search Shopping. Based on the keyword(s) you enter, you will be directed to the most relevant areas on the site. You may be presented a Search Results page that includes several categories and displays the top results within each of those categories.
To view results within a particular category, click "See all results."

If no shopping results are found for your search, or if you do not see what you're looking for in the search results provided, here are a few ways to refine your search and perhaps find better results.

1. Check your spelling or try a different spelling
2. Consider a less specific search and use fewer keywords
3. Try searching with different keywords or synonyms

How can I browse for an item?
The navigation menu allows you to browse by department for items available on ninemsn Shopping.

Select a department from the navigation menu then either visit the department main page by clicking on the department name or narrow your search further by selecting a sub-category located directly under the department name.

After selecting a department or sub-category, notice the left hand menu options change to reflect the area you're currently viewing.

If you don't find the product you're looking for, try viewing the department main page and selecting a different sub-category.

Where can I get help finding a particular product?
ninemsn Shopping offers several tools to help you find just the right item for yourself or the perfect gift for that special occasion.

To find & compare: First, do a Shopping Search. In your search results, check the compare box and click the compare button to compare features and prices (only available in some categories).

What is "Recently Viewed"?
The "Recently Viewed" links that appear near the bottom of some pages make it easier to find things you've seen on ninemsn Shopping without having to remember just how or where you found it. Click here to see where those links come from and how they're used.

How do I contact a ninemsn Shopping merchant directly?
ninemsn Shopping is a service designed to help you find products available through our participating stores. The products available are sold and shipped by these stores independently of ninemsn Shopping.

For questions about shipping or billing, please contact the retailer directly.

How does ninemsn Shopping determine product and merchant selection?
Being consumer-focused, our first consideration is to bring recognised, reputable and reliable stores to the thousands of consumers visiting our site every day. We work directly with our stores to choose which offers to feature in which categories on our site, while also applying our own merchandising, product and industry expertise to ensure we offer the best shopping experience.

We also have one of the most powerful shopping search engines on the Web, allowing you to look through the thousands of offers submitted by all our retailers.

How do I write a good review?
A good review helps other shoppers find the products that are best for them. By taking a few moments to give your ratings and reviews, you can help inform someone about a product you have experience with. Share your opinion about any products you have purchased through ninemsn Shopping. See more about guidelines here.

What are ninemsn Shopping RSS feeds?
Our web pages can now be included on sites that support XML (also called "Really Simple Syndication" or "RSS"), a method used to access web content. You can use XML to incorporate, gather, read, or quickly scan frequently updated headlines.

ninemsn Shopping can now deliver the latest information on new and popular products right to your desktop. Whether you're looking for the latest DVD and music releases or just interested in the latest fashion styles, simply subscribe to your favorite categories. Read more information on this.

How do I order item and check out on ninemsn Shopping?
ninemsn Shopping is a service designed to help you find products available through our participating stores. The products available on the site are sold and shipped by these merchants independently of ninemsn Shopping. For questions about an order, please contact the appropriate merchant directly.

What payment methods are accepted?
For questions about payment, please contact the merchant directly.

Shipping questions?
For questions about shipping, please contact the appropriate merchant directly. This includes questions about what shipping companies are available for the order, shipping rates, and order tracking.

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Frequently Asked Questions about Privacy and Secutity

What is ninemsn's Privacy Statement?
ninemsn is committed to protecting your privacy. The information you share with a retailer is subject to its posted privacy policy. Each store should have a privacy policy posted on its own site. Please review their policy before making a transaction if you have any concerns. Learn more about the ninemsn ninemsn Privacy Statement.

If I'm a victim of online credit card fraud, what can I do?
To report an incident of online credit card fraud, please call your credit card company immediately.

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Frequently Asked Questions about Customer Service

How do I contact ninemsn Shopping?
We welcome your input and encourage you to share it with us. Your ideas can help us serve you even better. Also if you have any questions about ninemsn Shopping. Please send us an email.

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Frequently Asked Questions about Advertising on ninemsn Shopping

If you're interested in advertising opportunities on ninemsn Shopping, please email the Shopping team to learn more..

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